Shipping & Warranty Information

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Shipping & After-sales Overview

Clear handover matters as much as the equipment itself. This page explains how Yichuan Pilates approaches pre-shipment review, packing preparation, shipping coordination and issue reporting for overseas business orders.

Yichuan Pilates is operated by 宁波屹川健身器材有限公司, an own-factory Pilates equipment manufacturer based in Ningbo, China.

Product-specific checks, packing methods and support scope depend on the equipment and order requirements. The practical steps below help buyers prepare the right information before shipment and if support is needed after delivery.

Operational guidance updated August 16, 2026

Pre-shipment Quality Checks

The review is matched to the selected equipment and order requirements.

This is not presented as a universal test list. Where applicable, the pre-shipment review may include the checks shown here, together with any product- or order-specific points agreed during order coordination.

Need a specific check recorded? Raise it with the sales team before the order is finalized so availability and documentation can be reviewed.

• Visual inspection
• Dimension confirmation
• Hardware and fastener check
• Moving component check
• Accessory count
• Packaging check

Packaging Preparation

Protection is prepared around the selected product and handling requirements.

Real packing media shows protective wrapping, cushioning around exposed areas and wooden crate or frame preparation. Carton, foam or other protective materials may also be used where suitable. The final method depends on the equipment, configuration and agreed shipping arrangement.

• Protect surfaces and vulnerable areas
• Separate and organize accessories or hardware
• Check the packed equipment before handover
• Use carton, crate or frame protection as applicable

Packing dimensions, weight and package count are not published here. Ask for the applicable order information when it is available.

Shipping Coordination

Destination and handover details are reviewed per order.

Yichuan has operational evidence of coordinating with freight forwarders, direct dispatch to forwarders, buyer pickup and local freight arrangements in some transactions. The applicable option is reviewed for each order rather than presented as a universal shipping service.

1. Share the destination and receiving planInclude the destination country and whether you are working with a buyer-appointed forwarder.
2. Review the handover arrangementThe team reviews the order, packing requirements and the available coordination route.
3. Confirm final shipping detailsRoute, Incoterm, cost, documents and delivery estimate are stated in the applicable quotation, PI or order agreement.

Receiving & Damage Inspection

Inspect the shipment promptly and record the condition before packaging is discarded.

1. Check the outer packagingLook for impact, puncture, crushing, moisture or other visible handling damage.
2. Photograph before unpackingCapture the packaging from several angles, including the shipping label.
3. Inspect the equipment and accessoriesRecord any damaged area, missing item or abnormal movement clearly.
4. Report with one complete evidence setSend the records below so the issue can be identified and reviewed efficiently.

Manufacturing Issue vs Shipping Damage

A clear first description helps route the request; classification does not by itself decide responsibility or coverage.

Shipping Damage

Visible impact, crushing, puncture, moisture or breakage associated with transit or handling. Include outer-packaging evidence and the shipping label.

Manufacturing Issue

A suspected material, fit, finish or functional problem that does not appear to result from transit, ordinary wear, assembly or adjustment.

Wear & Tear

Change resulting from use, friction, loading, environment or routine service life. Wear items may be handled differently from other components.

Assembly / Adjustment Issue

A problem that may relate to installation, fastener position, alignment, tension or configuration and may first require guided checks.

Spare Parts & Replacement Identification

A photo of the required part is useful; a photo of where it fits is often just as important.

Send the details below so the team can match the equipment and identify the required part. After review, Yichuan can confirm whether a replacement part or another support path is available for the applicable product and order.

• Product name
• Full product photo
• Required part photo
• Part position on equipment
• Order reference
• Required quantity

Tip: Mark the part location in one wide photo, then add close-up photos from more than one angle.

Assembly & Remote Support

Start with the model, the exact step and a short video of what is happening.

Depending on the product, issue and available materials, the team may be able to provide an existing assembly or adjustment video, reference images or remote guidance. Ask whether assembly, adjustment or maintenance guidance is available for your model.

1. Identify the equipmentShare the product name, order reference and a full product photo.
2. Show the exact stepProvide close-up photos and a short video showing the part position or movement.
3. Follow the reviewed guidanceDo not force a component or make an unauthorized modification while the issue is being identified.

Warranty Framework

Warranty scope is product- and order-specific; no universal duration is published on this page.

The applicable duration, covered components, exclusions and remedy process should be reviewed in the quotation, PI or contract for the selected equipment and order.

• Product and order termsFinal warranty terms follow the applicable quotation, PI or contract.
• Wear itemsWear parts may be treated differently from structural or other components.
• Use and modificationImproper use, incorrect assembly or unauthorized modification may not be covered.
• Shipping evidenceSuspected transit damage should be reported promptly with packaging and product evidence.
• Review before remedyThe issue and evidence are reviewed before the applicable handling path is confirmed.

Submit an After-sales Request

Send one complete request with the product identity, order reference, photos and video. This helps the sales and support team understand the issue before replying.

Report an After-sales Issue
Request Spare Part Support
Contact Sales

Email: sales@yichuanpilates.com. These buttons do not send a WhatsApp message automatically.